Warranty Policy

At RolyCozy, we want you to feel confident when purchasing our products. This Warranty Policy explains the warranty coverage available for eligible RolyCozy products.

1. Warranty Coverage

Eligible electrical and electronic products purchased directly from rolycozy.com are covered against defects in materials and workmanship under normal use.

Unless a different warranty period is specifically stated on the applicable product page, eligible products are covered for 12 months from the date of delivery.

The warranty applies only to the original purchaser and the original product purchased from RolyCozy.

2. What Is Covered

The warranty may cover issues such as:

Manufacturing defects
Electrical or electronic failures resulting from normal use
Components that fail due to defects in materials or workmanship
Other functional defects determined to be covered after review

If a covered defect is confirmed, RolyCozy may, at its discretion, provide a replacement, replacement part, repair, or refund depending on the nature of the issue and availability of the product.

3. What Is Not Covered

The warranty does not cover problems caused by:

Normal wear and tear
Accidental damage
Misuse or abuse
Improper installation or assembly
Failure to follow the product instructions
Unauthorized modifications or repairs
Damage caused by improper voltage, power supply, or electrical connection
Water or liquid damage where the product is not designed for such exposure
Damage caused by pets, accidents, or external factors
Cosmetic damage that does not affect the product's functionality
Products purchased from unauthorized sellers or third-party marketplaces

4. Warranty Claims

To request warranty assistance, please contact us at support@rolycozy.com.

Please provide:

Your order number
Your name and contact information
A description of the issue
Photos or videos showing the problem
Photos of the product, packaging, and relevant components when requested

We may request additional information to determine whether the issue is covered by this Warranty Policy.

Please do not attempt to repair or modify an electrical product before contacting us, as unauthorized repairs or modifications may affect warranty eligibility.

5. Warranty Review

After receiving your warranty request, our support team will review the information provided and determine whether the issue appears to be covered.

If the claim is approved, we will provide instructions for the next steps. Depending on the circumstances, the resolution may include a replacement, replacement part, repair, or refund.

If a product needs to be returned, please do not send it to an address provided elsewhere on the website without first contacting our support team and receiving return instructions.

6. Return Shipping for Warranty Claims

For an approved warranty claim involving a covered manufacturing or functional defect, RolyCozy will provide appropriate instructions regarding return shipping.

Shipping costs for issues that are not covered by the warranty may be the customer's responsibility.

7. Safety

If an electrical product shows signs of damage, overheating, unusual odor, smoke, exposed wiring, or another condition that may make continued use unsafe, stop using the product and contact us for assistance.

Do not attempt to repair or modify the product yourself.

8. Warranty and Returns

This Warranty Policy is separate from our Return & Refund Policy.

Eligible returns within the applicable return period are handled according to our Return & Refund Policy. Warranty claims involving defects or electrical failures are handled according to this Warranty Policy.

Nothing in this Warranty Policy limits any rights or protections that cannot legally be excluded under applicable law.