Shipping Policy

ORDER CONFIRMATION

Once your order has been placed, you will receive an order confirmation email containing your order details and shipping information.

Please carefully review your shipping information, including your country, street address, apartment or unit number, company name (if applicable), and any other relevant details.

If you notice any incorrect information, please contact our customer support team as soon as possible. We can only make changes to your order before it has been processed or shipped.

If you do not receive your order confirmation email within 24 hours, please check your spam or junk folder first. If you still cannot locate it, please contact our customer support team.

SHIPPING AREAS

We currently ship to:

  • United States

We do not currently ship to Alaska, Hawaii, Puerto Rico, or APO/FPO/DPO military addresses.

ORDER PROCESSING

Orders are generally processed and prepared for shipment within 1–3 business days after the order is placed.

Processing may take longer during holidays, peak seasons, major sales events, or other circumstances that temporarily affect our operations.

SHIPPING OPTIONS & DELIVERY TIMES

We offer free standard shipping to all supported destinations.

Standard Shipping

  • Shipping cost: Free
  • Estimated delivery time: 7–15 business days

Express Shipping

  • Shipping cost: $19.90 flat rate
  • Estimated delivery time: 5–8 business days

Delivery times are estimates and are calculated after the order has been processed and shipped. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, holidays, weather, and other circumstances outside our control.

We currently use shipping carriers and logistics providers including YunExpress and Yanwen, depending on the destination and shipping method.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

TRACKING

After your order has been shipped, you will receive a Shipping Confirmation email containing:

  • Your order number
  • Shipping carrier information
  • Tracking number
  • Shipping status

Tracking information may take 24–48 hours to become available after your order has been dispatched.

Once your package arrives in the destination country, it may be transferred to a local carrier for final delivery. You can continue tracking your shipment using the same tracking number.

If tracking information shows that delivery could not be completed, please contact the relevant local carrier first, as they may have the most up-to-date information about the shipment.

If your tracking information has not been updated for more than 20 business days, please contact us so we can review the shipment and determine the appropriate resolution.

For shipping or tracking assistance, please contact us at support@rolycozy.com

DAMAGED PACKAGES

We carefully inspect and package orders before shipment.

If your package arrives damaged, please contact us at Email:support@rolycozy.com within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged product(s)
  • Photos of the shipping packaging, if applicable

If the outer packaging is visibly damaged, torn, or wet, we recommend reporting the issue to the shipping carrier when possible.

LOST PACKAGES

If a package is confirmed as lost in transit by the shipping carrier, please contact us within 30 days after the estimated delivery date.

We will review the shipment and, where appropriate, provide a replacement or another suitable resolution.

CHANGE OF SHIPPING ADDRESS

If you need to change your shipping address, please contact us at support@rolycozy.com as soon as possible.

Address changes can only be made before your order has been processed or shipped. Once an order has been dispatched, we are unable to modify the shipping address.

IMPORTANT SHIPPING INFORMATION

  • Shipping and delivery times shown on our website are estimates and are not guaranteed.
  • Delivery may take longer due to customs processing, severe weather, holidays, carrier delays, or other circumstances beyond our control.
  • Customers are responsible for providing a complete and accurate shipping address at checkout.
  • If a package is returned because an incorrect or incomplete shipping address was provided by the customer, the customer may be responsible for the cost of reshipping the order.
  • If you choose to return an item for reasons unrelated to a product quality issue, return shipping costs may be the customer's responsibility in accordance with our Return & Refund Policy.
  • Shipping charges, where applicable, are displayed at checkout before the order is completed.

Address: 1725 Blake St unit 540, Denver CO 80202, United states.

Email: support@rolycozy.comrolycozy.com 

Phone: +1(309)222-0087

(Mon-Fri 9AM-5PM EST)